Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
bright-hollow is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and protect information when you interact with our website and services.
Information We Collect
We may collect the following types of information:
- Contact details including name and email address when you submit enquiry forms
- Information about your organisation and energy requirements that you provide during consultations
- Technical data including IP address, browser type, and device information collected automatically when you visit our website
- Usage data about how you interact with our website, collected through cookies and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide information about our services
- To deliver consulting services when you engage us
- To improve our website and services based on how visitors use them
- To comply with legal obligations and protect our legitimate interests
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: When you submit a form or agree to cookies, you consent to our processing of that information
- Contract: When we need to process your data to fulfil our contractual obligations to you
- Legitimate interests: When processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: When we must process data to comply with applicable laws
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist us in operating our website and delivering services, under strict confidentiality agreements
- Professional advisers including accountants and legal counsel when necessary
- Regulatory authorities when required by law
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry form data is typically retained for two years unless a longer retention period is required for legal or business purposes.
Your Rights
Under data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing based on legitimate interests
- Request restriction of processing
- Request data portability
- Withdraw consent where processing is based on consent
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated through our website. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:
bright-hollow
47 Harbourside Walk
Bristol, BS1 5SY
[email protected]